Front Desk Associate

Job Description

Job Description

Front Desk Associate – Wellness Practice (Fort Myers, FL)

Join a thriving wellness practice that blends innovation, compassion, and holistic care.

About the Practice

This integrative wellness center is dedicated to treating the whole person — not just symptoms. The multidisciplinary team includes chiropractors, medical doctors, and aesthetics professionals working together to deliver patient-centered, innovative, and results-driven care. With a culture grounded in compassion, integrity, and collaboration, the practice empowers patients to live healthier, more vibrant lives.

Position Overview

The practice is seeking a bilingual Front Desk Associate who thrives in a fast-paced, patient-first environment. The ideal candidate is experienced, highly organized, personable, and able to confidently manage front office operations. This is more than a traditional front desk role — the team is looking for someone who can contribute across multiple areas of the business, including billing, marketing, and administrative functions.

Schedule & Location

Primary Location : Fort Myers, FL

Schedule :

Monday, Wednesday, Friday : 8 : 00 AM – 6 : 00 PM (with a 1.5-hour lunch break)

Saturday : 9 : 00 AM – 1 : 00 PM (as needed)

Optional additional hours available on Tuesdays and Thursdays at a secondary office location or for administrative support

Compensation & Benefits

Hourly Pay : $24–$25 / hour

PTO (Paid Time Off)

Employee discounts on products and services

Paid training events

Cross-training and growth opportunities across multiple service areas

Qualifications

Bilingual – Fluent in English and Spanish (required)

5+ years of customer service experience (medical front desk preferred)

Familiarity with EHR systems and medical billing processes is a plus

Proficiency in Microsoft Office and Google Workspace

Strong organizational skills with attention to detail

Able to manage multiple responsibilities in a dynamic, patient-facing environment

Key Responsibilities Patient-Facing Duties

Greet and check in / out patients with professionalism and care

Schedule and confirm appointments, answer calls and messages

Collect payments, process transactions, and prepare daily financial summaries

Assist new patients with onboarding and intake forms

Ensure efficient patient flow by coordinating with clinical staff

Administrative Duties

Maintain accurate patient records and profiles in the EHR system

Coordinate with attorneys and imaging centers (for PIP and MRI referrals)

Prepare internal reports, track schedules, and update supply inventories

Print and organize necessary office paperwork and forms

Communicate with staff to ensure continuity of patient care and internal coordination

Billing Support

Enter and reconcile daily patient charges in the EHR system

Monitor and update patient package balances and notify patients of upcoming charges

Prepare end-of-day financial summaries and reconcile receipts

Assist with billing cover sheets and faxing billing-related documentation

Follow up with attorneys and other parties on PIP case details and insurance matters

Marketing Support

Assist with printing and organizing marketing materials for events or in-office promotions

Support the execution of seasonal campaigns (e.g., specials, flyers, referral initiatives)

Provide admin support for email lists, appointment reminders, or patient engagement tasks

Contribute to social media content creation or scheduling if applicable (based on skills)

Success Metrics

Efficient and accurate appointment scheduling

Reduction in no-shows and improved patient adherence to care plans

Timely entry and reconciliation of daily charges

Organized and up-to-date patient records

Effective support of marketing campaigns and promotions

High levels of professionalism and patient satisfaction

Ideal Candidate Traits

Warm, confident, and empathetic communicator

Detail-oriented with strong follow-through

Able to anticipate needs and solve problems independently

Comfortable managing multiple tasks with poise and efficiency

Eager to grow and contribute to a collaborative team culture

Join the Team

This is an excellent opportunity for a bilingual professional with a strong background in customer service and a passion for wellness. The team is preparing for a busy season ahead and is ready to onboard someone who can learn quickly, contribute meaningfully, and grow alongside the practice.