Account Manager

Account Manager

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary :

Based in Syracuse, New York, the Account Manager will perform essential job functions associated with heat treatment under the direction of the Director of Sales to meet customer specifications, including assisting other employees as needed.

Essential Job Functions (Duties and Responsibilities) : The primary duties consist of, but are not limited to, the following.

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
• Conduct customer feedback interviews / surveys.
• Develop and deliver quotations and provide clarification of customer requirements.
• Partnering with employees at the plant level to monitor the progress of work to meet customer expectations.
• Project Management.
• Will have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner.
• Performs other tasks as assigned or dictated by the position.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical & Mental Demands : The following physical and mental demands consist of, but are not limited to, the following.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.