Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Own the customer success motion for enterprise accounts, ensuring fast time to value and strong adoption

Build and manage onboarding programs, including training and in-product guidance

Drive retention and renewals through proactive risk reviews and outcome tracking

Required Qualifications

5+ years in technical customer-facing roles with fluency in technical products

Experience in building and scaling enterprise onboarding and deployment programs

Ability to partner with Sales for expansion opportunities in multi-threaded motions

Experience creating reusable customer success playbooks and training materials

Background in scientific research, biotech / pharma, or R&D tools is a plus