The Client Care Specialist is a pivotal leadership role responsible for ensuring the smooth and compliant operation of the satellite agency. This position oversees client intake, care delivery, staff supervision, and business development to ensure the consistent delivery of high-quality home care services. The Client Care Specialist works closely with the executive leadership team to drive growth, strengthen community relationships, and uphold the organization’s mission and standards of excellence.
Full-time, salaried position with on-call responsibilities as needed.
Hybrid role requiring 30–50% local travel for client visits, networking events, and community outreach.
Evening and weekend availability may be required during client onboarding, events, or urgent coverage needs.
Business Development & Community Relationships
Build and maintain referral relationships with hospitals, hospices, physicians, senior centers, and community partners.
Develop and execute local marketing strategies to attract new clients and promote agency visibility.
Represent the agency at community events, expos, and senior fairs.
Track and follow up on inbound leads and inquiries; maintain a detailed pipeline report.
Manage local vendor contracts and community partnerships.
Oversee social media presence and local marketing content in coordination with corporate communications.
Report weekly on leads, staffing levels, and revenue projections to central leadership.
Client On-boarding
Manage the full client intake process, including inquiries, assessments, and onboarding.
Conduct in-home assessments to understand client preferences, care needs, and risks.
Develop individualized care plans and goals, ensuring alignment with agency standards.
Present service agreement, pricing, backup payment authorization, agency policies, and assignment of benefits to families.
Enter client information into the scheduling system and collaborate with the staffing team to initiate services.
Ensure compliance with all state, federal, and agency policies.
Partner with the Client Service Manager on complex or high-risk cases.
Office Leadership
Lead satellite office operations & metrics (new clients, revenue growth, retention).
Supervise the Staff Coordinator.
Ensure all company policies and procedures are followed in their service area.
Report weekly pipeline, staffing, and revenue forecasts to central leadership.
Staff Management (Until Staff Coordinator hired)
Manage local vendor contracts and partner relationships
Recruit, train, and supervise a team of care professionals and administrative staff
Conduct performance evaluations and provide ongoing feedback and support
Foster a positive and collaborative work environment
Address any staffing issues, including conflict resolution and disciplinary actions
Strategic Planning
Collaborate with the executive team on all strategic planning activities
Analyze industry trends and adjust business strategies accordingly
Monitor key performance indicators (KPIs) and adjust operational strategies as needed
QUALIFICIATIONS
Degree in Healthcare Administration, Business Administration, Nursing, or a related field
Proven ability to adapt in a fast-paced environment
Strong written and verbal communications
PREFERRED EXPERIENCE
3-5 years in the senior or health care industry, preferably in a leadership or administrative capacity
Strong leadership skills and the ability to work effectively in a highly decentralized environment
Familiarity with the senior care industry and local community resources
Experience with dementia and Alzheimer' s care
COMPENSATION & BENEFITS
401k plan with employer match
Paid time off
Professional development opportunities
Healthcare stipend (until healthcare insurance is available)
Client Care Specialist • Mooresville, North Carolina