Client Compensation Specialist

Job Description

Description

Job Responsibilities :

• Handling and researching inquiries and requests through multiple contact points such as phone calls and email.
• First point of contact for assisting Advisors and their staff with inquiries and requests.
• Initiating outbound calls and emails to third-party sponsors and carriers to research commissions and trails.
• Supporting teammates and the department on other compensation tasks and activities.
• Sharing ideas to improve and enhance the advisor experience
• Daily processing of compensation sharing arrangements (or setups) for New Advisors and ongoing maintenance for current Advisors
• Support complex compensation issues including but not limited to : corrections and institutional payout requirements
• Work with multiple teams including but not limited to : Registration, Service, QA, Transitions, Business Consulting and Commissions Service
• Assists in various initiatives which may involve new office onboarding and migration efforts and other needs as they arise
• Additional tasks to match changing business needs
• These agents will be spending the bulk of their day on the phones (90%).

o Looking for 1st call resolution, measuring more quality than quantity.

o Average 10-15 calls / day (higher quality calls than a typical contact center).

o Will handle 15-20 cases at a time so need to understand escalations and which need to be prioritized.

o Communication is huge as they will need to communicate back to the advisors.

Will be primarily helping people on the phones, it's not a typical call center, more consultative – 15 calls / day AHT 10-12 min. Need to be able to ask right questions and understand what client needs, probing questions dealing with commissions; this is dealing with people's livelihood, most of the time they are upset bc they aren’t getting paid, so need to be able to handle de-escalations, understanding what the ask is and how to get the right info from the person. Learning curve is months to a year, very steep, looking for someone comfortable being uncomfortable. Exp in financial services is a huge plus. With customer service need to hear them smiling on the other end.

Skills

Customer service, financial services, SIE

Top Skills Details

Customer service, financial services, SIE

Additional Skills & Qualifications

Qualifications :

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Fort Mill, SC.

Pay and Benefits

The pay range for this position is $22.00 - $23.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Fort Mill,SC.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

h4>

About TEKsystems : \n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

\n\n

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n\nAbout TEKsystems and TEKsystems Global Services \n\n

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.