Talent.com
Customer Quality Manager
Customer Quality ManagerHCLTech • San Jose, CA, US
Customer Quality Manager

Customer Quality Manager

HCLTech • San Jose, CA, US
1 day ago
Job type
  • Full-time
Job description

Job Description

HCLTech is looking for a highly talented and self-motivated Customer Quality Manager to join it in advancing the technological world through innovation and creativity.

Job Title : Customer Quality Manager

Job ID : 1627204BR

Position Type : Fulltime

Location : San Jose, CA

Key Responsibilities :

  • Customer Liaison & Issue Management :
  • Act as the primary point of contact for customer quality-related matters.
  • Manage quality escalations, Return Material Authorizations (RMAs), and corrective actions.
  • Ensure timely and transparent communication with customers regarding quality events.
  • Root Cause Analysis & Problem Solving :
  • Lead cross-functional investigations into customer-reported issues such as DPPM, FIT failures, and field returns.
  • Drive structured problem-solving using methodologies like 8D, 5-Why, and Fishbone analysis.
  • Coordinate containment, corrective, and preventive actions across internal teams.
  • Cross-Functional Collaboration :
  • Work closely with design, validation, manufacturing, reliability, and test engineering teams.
  • Ensure alignment and timely resolution of customer issues through collaborative efforts.
  • Quality Metrics & Continuous Improvement :
  • Monitor and analyze customer quality metrics and trends.
  • Identify systemic issues and lead improvement initiatives to enhance product quality and customer satisfaction.
  • Customer Engagement & Audits :
  • Support customer audits, quality reviews, and Quarterly Business Reviews (QBRs).
  • Prepare and deliver detailed technical presentations and data-driven insights.
  • Partner Management :
  • Collaborate with ODM / OEM / CSP quality teams to align on quality expectations, test coverage, and product readiness.
  • Ensure partner compliance with customer quality standards and requirements.
  • New Product Introduction (NPI) :
  • Engage early in the product lifecycle to embed quality requirements in design and validation phases.
  • Conduct risk assessments and ensure readiness for production and customer deployment.
  • Documentation & Reporting :
  • Maintain comprehensive records of quality events, investigations, risk assessments, and customer communications.
  • Ensure documentation is audit-ready and aligned with internal and customer standards.

Qualifications :

  • Bachelor’s degree in Engineering, Quality Management, or related field (Master’s preferred).
  • 5+ years of experience in customer quality, product quality, or related roles in high-tech or manufacturing industries.
  • Strong knowledge of quality tools and methodologies (8D, FMEA, SPC, ISO standards).
  • Excellent communication and presentation skills.
  • Experience working with ODM / OEM / CSP partners is a plus.
  • Proficiency in data analysis tools and reporting platforms.
  • Pay and Benefits

    Pay Range Minimum : $133000 per year

    Pay Range Maximum : $204000 per year

    HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

    Compensation and Benefits

    A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

    How You’ll Grow

    At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

    Create a job alert for this search

    Quality Manager • San Jose, CA, US

    Related jobs
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    VirtualVocations • Santa Clara, California, United States
    Full-time
    A company is looking for an Enterprise Customer Success Manager.Key Responsibilities : Set the vision and strategic plan for enterprise customers, focusing on product adoption and customer success...Show more
    Last updated: 30+ days ago • Promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    Sendbird • San Mateo, CA, US
    Full-time
    Sendbird is on a mission to build the AI workforce of tomorrow.Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support &...Show more
    Last updated: 19 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Selector Software • Santa Clara, CA, US
    Full-time
    Selector is building an operational intelligence platform for digital infrastructure.By adopting an AI / ML based analytics approach, the platform provides actionable multi-dimensional insights to ne...Show more
    Last updated: 5 days ago • Promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    Karbon • San Francisco, CA, US
    Full-time
    Karbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communicati...Show more
    Last updated: 9 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    IT Management Corp. dba 101 VOICE • Santa Clara, CA, US
    Full-time
    IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and ...Show more
    Last updated: 12 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Zifo • San Francisco, CA, US
    Full-time
    Zifo is hiring! We are looking for a Customer Success Manager to join our team.This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.The C...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Enablement Manager

    Customer Success Enablement Manager

    Canary Technologies Corp • San Francisco, CA, US
    Full-time
    Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip ...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Polly • San Francisco, CA, US
    Full-time
    You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company.You are exc...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Loop AI • San Francisco, CA, US
    Full-time
    Loop is a fully automated delivery intelligence platform for modern food brands that helps restaurants become more profitable. We address issues by automating back-office operations, providing finan...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Windfall • San Francisco, CA, US
    Full-time
    As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions.You will take o...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Halo Industries, Inc. • Santa Clara, CA, US
    Full-time
    Make your mark on the future of high-growth industries with Halo Industries.Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocations • Hayward, California, United States
    Full-time
    A company is looking for a Customer Success Manager (Hyper Scale).Key Responsibilities Manage client relationships and drive value realization initiatives Develop and implement comprehensive Val...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager B2B SaaS

    Customer Success Manager B2B SaaS

    Valdera • San Francisco, CA, US
    Full-time
    At Valdera, we help manufacturers bring their ideas to life by transforming how they source materials.Our platform makes it easy to find the best materials and suppliers, enabling them to build hig...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Reltio • Redwood City, CA, US
    Full-time
    At Reltio®, we believe data should fuel business success.Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data mana...Show more
    Last updated: 26 days ago • Promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    Five9 • San Ramon, CA, US
    Full-time
    Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday...Show more
    Last updated: 30+ days ago • Promoted
    Senior Quality Manager

    Senior Quality Manager

    VirtualVocations • Santa Clara, California, United States
    Full-time
    A company is looking for a Senior Quality Manager, remote.Key Responsibilities Provide Quality oversight to ensure site compliance with corporate directives and regulatory expectations Lead qual...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Lever Demo • San Francisco, CA, US
    Full-time
    Join a fast-growing startup scale their communications, operations, and customer support.You'll be on-boarding users to our product, communicating with them about their experience, and being th...Show more
    Last updated: 4 days ago • Promoted
    Customer Quality Engineer

    Customer Quality Engineer

    VirtualVocations • Fremont, California, United States
    Full-time
    A company is looking for a Customer Quality Engineer to ensure customer quality and reliability requirements are met while addressing any quality issues. Key Responsibilities Review customer quali...Show more
    Last updated: 11 hours ago • Promoted • New!