Application Support Analyst

Our client, an Employer of Choice in the Springfield MA area, is seeking a Application Support Specialist who is responsible for ensuring the stability, availability, and smooth operation of the organization’s production systems and applications. This role plays a critical part in incident response, technical troubleshooting, and supporting end-users across multiple departments. This role works closely with cross-functional teams, vendors, and warehouse operations to resolve issues, enhance system reliability, and support ongoing business initiatives.

This position requires strong SQL capabilities, experience supporting production environments, and an understanding of warehouse management systems (WMS). The individual will be expected to document solutions clearly, contribute to process improvements, and provide insights to prevent recurring issues.

To be clear, this position is contract to hire and reports to their office a minimum of three days per week.

Key Responsibilities

Production System Support

• Ensure continuous availability and performance of critical production systems.
• Respond promptly and efficiently to incidents to minimize business disruptions.
• Troubleshoot and resolve complex technical issues in collaboration with cross-functional teams.
• Serve as a primary support resource for warehouse-related system needs.
• Work with third-party vendors, including situations where vendor responsiveness may vary.

Technical Troubleshooting & SQL

Warehouse Management Systems (WMS)

Documentation & Knowledge Sharing

Collaboration & Communication

Qualifications

Education

Technical Skills

Soft Skills

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