Patient Access Representative - Admitting
Job Description
Summary :
Patient Access representatives facilitate a welcome and easy access to the facility / clinics and are responsible for establishing an encounter for any patient who meets the guidelines for exceptional customer service.
Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account.
Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances.
Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards.
Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers.
This position requires professional appearance, and behavior, good communication skills and effective organizational skills.
Patient Access representatives require dependability, flexibility, and teamwork.
CHRISTUS Santa Rosa Hospital - Medical Center (CSRH-MC), located in the South Texas Medical Center, provides a high-level of care through compassionate hands, experience physicians, and advanced technology, including the da Vinci Surgical Robot System and the Mako™ Robotic-Arm Assisted System.
Services at the 178- bed facility include Acute Care of the Elderly Unit, cardiology, diabetes care, emergency care, general surgery, kidney transplantation at the CHRISTUS Transplant Institute, orthopedics, outpatient rehabilitation and aquatic therapy, Senior Behavioral Health Center, urology, and the Wound Care and Hyperbaric Center.
Requirements :
- High school diploma or equivalent required.
- One year experience in Patient Access, hospital registration, medical office, billing / collection functions, or a comparable customer service related position preferred.
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