Lead Dispatcher

Job Description

Job Description

Position Summary

The Lead Dispatcher will coordinate scheduling and delivery for local rental branches in Grand Rapids. The person in this role will have a strong customer service focus and the ability to multi-task in order to meet our customers’ needs. This position will supervise another dispatcher, drivers and yard workers.

Position Duties / Responsibilities

Primary Responsibilities :

• Responsible for scheduling machine deliveries, pick-ups and inter-company transfers. Responsible for ensuring store-to-store transfers have corresponding, accurate paperwork
• Develops policies, programs, and procedures for transportation system, including schedules, rates, routes, assignments of drivers and vehicles, and other terminal operations
• Communicate with drivers to ensure highest customer satisfaction with regards to on-time deliveries, drop and pick-up points, equipment needs, etc. Responsible for ensuring that pick-up guidelines are adhered to
• Responsible for coordinating with customers on machine security if pick-ups are not going to be met in a timely manner
• Ensures load maximization and route efficiency
• Maintains drivers’ fuel logs and forwards to manager
• Manage drivers’ daily start and finish times to ensure maximum efficiency and that customer expectations are met
• Maintain all DOT standards and requirements, as well as file and request state hauling permits as necessary for the location of the delivery
• Responsible for monitoring driver paperwork; including, but not limited to daily inspection logs, rental contracts are updated and signed, condition reports are complete and signed
• Serve as back-up for inside sales / rental counter when volume is high in order to ensure customer satisfaction

Supervisory Responsibilities :

Position Requirements

Required :

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.