IT Vendor Manager

IT Vendor Manager

Grant Thornton is seeking an IT Vendor Manager to join the team. The IT Vendor Manager (individual contributor) will manage vendor relations, provide visibility on vendor performance, establish governance structures, and drive forums to ensure seamless vendor partnerships. This role focuses on driving value, fueling innovation, mitigating risks, and achieving exceptional outcomes in the Information Technology landscape. The ideal candidate thrives in a fast-paced environment, handles high pressure, and manages heavy workloads. Additionally, they should be a positive team player who fosters collaboration and contributes to a supportive work environment.

Key Responsibilities

Relationship Management : Build and maintain strong, productive relationships with strategic vendors, ensure effective communication, align goals, and manage vendor escalation and governance cadences.

Performance & Accountability Management : Monitor and evaluate vendor performance, manage SLAs, evaluation scorecards, CSAT assessments, oversee RAID logs, and manage dispute resolutions.

Contract Lifecycle Management : Participate in contract negotiations, due diligence, change order oversight, ensure contract compliance, and support compliance and certification processes.

Financial Governance & Compliance : Oversee financial forecasting, credit tracking, invoice audits, assist with budgeting, and manage ARC / RRC monthly audits and approvals.

Onboarding & Transition : Oversee vendor onboarding / offboarding processes, establish governance model guidelines, develop SLAs, set up collaboration tools, and support transition plans.

Adhoc Vendor Management Needs & ITVM Roadmap Projects : Assist with adhoc vendor management needs and contribute to ITVM roadmap projects.

Qualifications

• Bachelor's degree.
• Minimum of 5 years of experience in vendor management, procurement, or a related role.
• Strong understanding of IT vendor management principles and best practices.
• Excellent communication, negotiation, and relationship management skills.
• Proven ability to manage multiple vendors and projects simultaneously.
• Ability to manage a fast-paced environment, high pressure, and heavy workloads.
• Positive team player who fosters collaboration and contributes to a supportive work environment.

Preferred Qualifications

Desired Attributes

Salary Range

The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Minneapolis, MN, Cleveland, OH, and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Boston, MA, New York, NY, Iselin, NJ, and Hartford, CT offices only is between $112,320 and $168,480 per year.

About Us

At Grant Thornton, we believe in making business more personal and building trust into every result for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more : more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.

About the Team

The team you're about to join is ready to help you thrive. Here's how :

For an overview of our benefit offerings, please visit : https : / / www.grantthornton.com / careers / rewards-and-benefits

Additional Details

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HR@us.gt.com.

For Los Angeles Applicants only : We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For Massachusetts Applicants only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.