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Sales Professional - Outside Sales
Sales Professional - Outside SalesService Corporation International • Bloomington, IL, US
Sales Professional - Outside Sales

Sales Professional - Outside Sales

Service Corporation International • Bloomington, IL, US
2 days ago
Job type
  • Full-time
Job description

Family Service PAF Specialist

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by selling pre-need arrangements. The Family Service PAF Specialist serves families by providing exemplary personalized service and plays an essential role.

Job Responsibilities

Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
  • Teamwork

  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team
  • Minimum Requirements

    Education

  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience
  • Experience

  • 1-2 years of customer service or sales industry experience preferred
  • Licenses

  • Current state / province issued driver's license with an acceptable driving record
  • Insurance license if required by state / province law and as prescribed by each state board
  • A current Funeral Practitioners license for the State of Maine or New Hampshire
  • Knowledge, Skills and Abilities

  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state / province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills
  • Work Conditions

    Work Environment

  • Work indoors during all seasons and weather conditions
  • Local and / or multiple location traveling required
  • Comply with Corporate dress code policy
  • Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day
  • May climb stairs to access buildings
  • Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Work Hours

  • Working beyond "standard" hours as the need arises
  • Compensation : $15.00 ($50,000 to $100,000 targeted compensation with higher earnings potential based on exceptional performance)

    Benefits : Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

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    Outside Sales • Bloomington, IL, US

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