Business Analysis Sr Associate

Business Analysis Associate II

Are you passionate about simplifying processes, driving improvements, and supporting a strong control environment? As a Business Analysis Associate II on the Card and Connected Commerce CAO Business Practices SAGA Team, you will assist with governance activities to ensure business areas within Card and Connected Commerce adhere to regulatory policies and standards. You will also work directly with internal customers to execute and maintain effective, well-documented, and compliant processes. If you have a strong sense of ownership, excellent communication skills, and a desire to learn new tools and technologies, we want to hear from you!

Key Responsibilities

Customer Focus & Relationship Management :

• Build strong relationships with internal stakeholders, reliably follow up on commitments, and deliver solutions that meet business needs.

Governance, Controls & Compliance :

Organization & Deadline Management :

Business Representation :

Team Collaboration & Feedback :

Project Leadership & Continuous Improvement :

Reporting & Automation :

Required Skills

Strong follow-up skills and a customer-focused approach. Experience or ability in designing and documenting processes with strong controls and governance. Demonstrated critical thinking skills, with the ability to identify, diagnose, and resolve issues using logical, fact-based approaches ("Engineer Mindset"). Excellent written and verbal communication skills; able to present complex information in an easy-to-understand way, adjusting to audiences from co-workers to senior leaders. Ability to manage multiple assignments and prioritize based on business needs. Ability to exercise independent judgment and remain resilient in the face of adversity. Proficiency in Microsoft Office Excel (can perform VLOOKUP's) & Word. Willingness to learn new automation systems and AI technologies, such as Large Language Models (LLMs), Tableau, Alteryx, and no code / low code tools, to support and enhance business processes. Open to providing and receiving professional, candid feedback at all levels.

Preferred Qualifications

Prior experience in Business Management, Control, Regulatory, or Compliance activities; other relevant backgrounds considered. Knowledge of Card & Connected Commerce Businesses. Alteryx certified.

Ready to join the SAGA Team and help drive business excellence? Apply today! Chase is a leading financial services firm, helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer / Disability / Veterans.