Manufacturing Customer Support Specialist

Job Full Description

We are looking for an Account Rep / Customer Service candidate for a local manufacturing company in Shelton, CT This position requires accurate, courteous, and timely customer service with a primary focus on sales functions, technical manufacturing support and creative thinking to add value to customer inquiries while following established guidelines, policies, and procedures.

College degree preferred with technical / manufacturing focus.

Knowledge of MS Office, Salesforce or other CRM software, Oracle Management or comparable software

Understanding of basic electrical principles, electrical components and their basic operation a plus

Experience in use of digital power supply and multimeter, basic measuring devices like calipers / micrometers

Experience reading drawings and wiring schematics

• Work closely with manufacturing and sales teams, distributors, and customers to provide excellent service and support.
• Manage tasks efficiently and prioritize work to maintain high quality and accuracy in a fast-paced environment.
• Help our manufacturing customers with product questions, quotes, returns, and other inquiries, aiming to resolve issues and exceed expectations.
• Use internal tools and resources to explain product details and specifications to customers and team members.
• Understand customer needs and recommend suitable products or solutions.
• Stay informed about competitors and industry trends.
• Support sales and marketing projects as needed.
• Keep customer data up to date in the CRM system, including quotes, cases, and opportunities.
• Provide regular and accurate reports to management.
• Assist with quality reports and help improve processes.
• Contribute to technical projects and proposals, working with various teams to bring ideas to production.
• Help inspect products, choose components, and manage project documentation.
• Maintain professionalism and follow company policies at all times.

HOW TO APPLY :

Email your current resume to jobs.sheltonct@expresspros.com

or

Complete your work history with our online application at www.expresspros.com / sheltonct

Due to our growth, we are always accepting applications for top talent to join our clients now or in the future.

ABOUT US :

"Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, temporary and temporary to perm positions. As one of the leading staffing companies in North America, Connecticut, and Shelton, we're ready to help you take the next step in your career. We are commited to the principle of equal employment for all people and to hire and promote individuals based on their qualifications for each job.

In compliance with applicable federal, state / province and local law, employment decisions are based on business needs, job requirements, and an individual's qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information, or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment."

Additional info

Sponsorship is not available from Express Employment opportunities. Applicants must be currently authorized to work in the United States on a full-time basis. Express Employment uses E-Verify.

#2160OS

Shelton, CT

2160

1077 Bridgeport Avenue

Suite 101

Shelton, CT 06484