IT Support Analyst
General Beverage and Beer Sales CompaniesOshkosh, WI, US6 hours ago
Job type
- Full-time
Job descriptionBachelor's degree or associate degree in Computer Science, Information Technology, or related field, or equivalent industry experience. Up to two (2) years providing technical assistance and troubleshooting support. Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems. Proficient in diagnosing and resolving common IT issues (software errors, network connectivity, hardware failures). Excellent problem-solving and analytical skills; ability to troubleshoot complex IT issues and propose effective solutions. Strong customer service and communication skills; ability to explain technical concepts to non-technical users. Familiarity with IT service management (ITSM) tools and ticketing systems. Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus. Ability to accept responsibility and accountability for actions. Must possess a valid driver's license. Ability to pass pre-employment drug screen. Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Wine & Spirits
Overview
General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure.
Responsibilities
- Provide technical assistance and support to end-users.
- Troubleshoot and resolve IT issues related to hardware, software, and network systems.
- Ensure smooth operation of IT systems with timely issue resolution and strong customer service.
- Communicate effectively with non-technical users and document solutions.
Qualifications
Benefits
GB offers a benefits package to include Health, Dental, Vision, and Life Insurance. 401K with company match and profit sharing, along with vacation / sick time.
Salary : $40,000 to $50,000
Other details
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It Support Analyst • Oshkosh, WI, US
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