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On-site - IT Help Desk Analyst New York, NY

On-site - IT Help Desk Analyst New York, NY

RCS ProfessionalNew York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $40,000 - $60,000

Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.

We demand people who :

  • Care about our clients
  • Are passionate about what they do
  • Are team players, and willing to help other team members
  • Believe in doing things right the first time
  • Are dedicated to continual improvement
  • Embody positivity

Everyday Duties

  • Respond to incoming calls and e-mails regarding information technology problems, using help desk software.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
  • Communicate with third-party support and PC equipment vendors.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Provide superior service and customer support
  • Diagnose and perform on-site installations, repairs, maintenance, and tasks

    • Qualifications

  • Previous help desk experience
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11
  • Experience with Mac OS X Configuration and troubleshooting
  • Knowledge of Microsoft Active Directory
  • Knowledge of computer hardware
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation
  • Ability to conduct research into a wide range of computing issues as required

    • Education Requirements : Bachelor's degree

    Preferred Certification Requirements :

  • A +
  • Network +
  • Microsoft certifications a plus

    • Job Type : Full-time / On-Site

    Salary + Benefits :

  • $40,000.00 - 60,000.00 / year

    • Some of Our Benefits include

  • Paid Time Off (PTO)
  • Access to 401K with match
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!

    • Must Complete the company Assessment to be considered for hire : https : / / www.ondemandassessment.com / link / index / JB - LF6EWZ2MR?u=1096881

    #ZR

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    Help Desk Analyst • New York, NY, US

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