IT Service-Desk Analyst in Newark, NJ (Onsite)

Job Title : IT Service-Desk Analyst

Location : Newark, NJ (Onsite)

Duration : Long-Term

Must have flexibility with shifts

Education / Experience Requirements

• High School Diploma or equivalent required, Associate's or Bachelor's degree in Information Technology or related field preferred.
• 1+ years of Service Desk or IT support experience; experience in aviation, transportation, or other mission-critical environments preferred.
• Familiarity with airport systems (e.g., flight information, baggage handling, passenger processing, communications) is a strong advantage.
• Prior experience coordinating with multiple suppliers / vendors in a technical support or ITSM environment.
• Experience with ITSM tools such as ServiceNow, Ivanti, BMC Remedy, or similar.
• Proficient in Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint).