Help desk analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

Location : Edison, NJ

Skillsets Required :

• Experience with BI tools in a Customer Care or Helpdesk environment
• Working with various TMS tools
• Data Analysis experience in discussing reporting requirements and creating reports
• Experience with Zendesk / Good Data is useful
• Proficient in MS Excel, creating reports, working with pivots and macros
• Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level :
• 5 + years
• 2 - 3 years in a Customer Care / Helpdesk environment

Duration : 6 months

Start date : ASAP

Qualifications

Note : The qualifications are identical to the skillsets required in the job description.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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