Help Desk Analyst - Application Support

Join to apply for the Help Desk Analyst - Application Support role at Sunrise Systems, Inc.

Duration : 1 year

Internal reference number : 25-05767

Provide application support to agency users.

Note : Candidate will initially need to work onsite 5 days / week. Eventually, this will transition to a hybrid model : 3 days onsite, 2 days remote.

We are seeking a motivated, detail-oriented contractor to support our users. Training will be provided for CRM Dynamics 365 User Assistance. The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with daily operations while delivering excellent customer service.

Key Responsibilities :

• Provide first-line support for CRM Dynamics 365 users, addressing inquiries and troubleshooting issues.
• Assist users with portal renewal registrations, ensuring smooth processing.
• Maintain professionalism and positive communication with users.
• Collaborate with team members to share knowledge and resolve issues.
• Document interactions and resolutions to contribute to the knowledge base.
• Prioritize and manage multiple requests efficiently in a fast-paced environment.
• Conduct basic training sessions on CRM functionalities.
• Demonstrate independence in problem-solving and teamwork.
• Resolve help desk tickets related to computer and user issues.

Qualifications :

Additional Information :

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