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On Site Help Desk - Application Support

On Site Help Desk - Application Support

Key Software SystemsFarmingdale, NJ, US
27 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : 47,000

DESCRIPTION :

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES :

  • Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
  • Follow up on outstanding requests and ensure timely resolution
  • Perform Quality Assurance testing on new application versions
  • Execute application updates and configuration in accordance with Key Software standards
  • Train oncoming customers in setup and use of the application
  • Perform other support related duties as assigned

BASIC QUALIFICATIONS :

  • Must have strong written and verbal communication skills
  • Motivated to learn and grow and to accept new challenges
  • Working knowledge of PC, Mac, and Mobile devices (iOS / Android Tablets)
  • Strong customer service and troubleshooting skills
  • Must be available for occasional scheduled and non-scheduled critical overtime / afterhours

    • PREFERRED QUALIFICATIONS :

  • 2 years+ experience in technology Help Desk strongly preferred
  • Experience with MSSQL
  • Experience with webhooks and APIs
  • Working knowledge of HTML

    • BENEFITS :

  • Opportunities for growth and advancement
  • Health, Dental, LTD and Life
  • Paid time off
  • 401k with employer match
  • Friendly, casual, professional atmosphere
  • Excellent compensation
  • Enjoy working with cutting edge tools
  • Industry leading 23-year-young company
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    Help Desk Support • Farmingdale, NJ, US

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