Onsite Help Desk - Mobile App Support

Job Description

Job Description

Salary : $45,000+

About us :

Located in Farmingdale, NJ, Key Software Systems is a leading provider of innovative software solutions tailored to meet the unique needs of the Logistics & Courier Industries. Our mission is to empower businesses through cutting-edge technology, seamless integration, and unparalleled customer support.

We believe in creating a supportive and enjoyable work environment where creativity and collaboration thrive.

Were passionate about what we do, and were always looking for enthusiastic individuals to join our growing family.

With a dedicated team of experts and a commitment to excellence, we strive to deliver top-tier products that drive efficiency, enhance productivity, and foster growth. At Key Software Systems, we believe in creating lasting partnerships with our clients, ensuring their success in an ever-evolving digital landscape.

As a MobileTek Support Specialist, you will be the first point of contact for our customers, providing exceptional technical support and ensuring a seamless user experience. Your role will involve troubleshooting, resolving technical issues, and offering guidance on our mobile products and services.

RESPONSIBILITIES

• Troubleshoot and resolve issues for customers on a proprietary application by phone, email and remote meetings working directly with customers
• Follow up on outstanding requests and ensure timely resolution
• Perform Quality Assurance testing on new application versions
• Train oncoming customers in setup and use of the application
• Perform other support-related duties as assigned

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

BENEFITS