Boutique Manager (Aventura Mall Bloomingdales)

Messika Paris is a luxury high jewelry Maison, designed by Valerie Messika, daughter of the renowned diamond trade dealer, Andre Messika. Since 2005, Messika has been a growing leader in jewelry with over 500 Points of Sales worldwide across 90 countries.

The Boutique Manager is to embody the Messika passion and creativity for diamonds and jewelry design. They must be skilled at managing and overseeing all elements of the Aventura Mall Bloomingdales Concession leading the team to provide exceptional experiences for all clients, while achieving or exceeding the boutiques sales targets. The Boutique Manager motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Messika legacy.

Key Responsibilities : Drive boutique and concession sales to consistently achieve or exceed sales targets and KPI’s set. Recruit and lead members of the concession team to be goal oriented and focused - maximizing sellout opportunities.Develop and execute the boutique client development vision via Action PlansMaster a strong knowledge of the concession business and assess local market opportunities to implement proactive and effective sales strategiesPartner with Management to develop effective client strategies to ensure the development of genuine client relationships, resulting in increased business opportunitiesStrategize and develop networking activities for the concession teamDevelop and execute strategic events to enhance the client experience in and out of the boutique - Support and Reinforce Sales and Product training for all associates daily to ensure the team is current on all Messika product knowledge, ensuring the staff is equipped to achieve the boutique targetsManage the concession staff schedule and all sales associates to ensure adequate coverage, while maintaining payroll expensesSupport and Implement retail programs and ensure sales associates maintain a book of business retained electronically in the boutique’s Retail SystemSupervise the Aesthetics of the boutique by adhering to the Visual Merchandising guidelines

Additional Responsibilities : Coordinate Events – work with the communications team to set an annual plan for retail events to establish brand awareness within the local communityCreate Operational Systems and procedures for a successful organizationTrain staff to ensure that you have a “second in command” when you are not physically inside the boutique (overlap schedules to have assistant manager or second on staff)Effective Management of staff, product, budgets, and suppliesManage staff and all aspects of the boutique in full compliance with all written policies and procedures as included in the Employee HandbookManage inventory, including being responsible for entry into Messika’s electronic systemsSupervise routine Cycle Stock countsManage PayrollConduct Monthly and Annual employee evaluationsManage budgets for events and suppliesExecute all supplies and purchases for the boutique in consultation with Messika USAEnsure security of assets and staff of the store through attentiveness to all procedures related to store security as described in the Employee Handbook.

VisualEnsures that the Boutique windows are always in good order and prepares product display strictly complying with the Company guidelines.Ensure the boutique image and product care are in-line with corporate standards and that the Staff is made to feel responsible as well to maintain these standards.

StockroomMonitors stock levels, making sure that they are in line with the boutique’s sales potential and accordingly provide feedback to the Retail DirectorOptimize stockroom management to ensure the boutique stock is stored as efficiently as possible to ease product requests.Take all measures to guarantee the care of all valuable products and materials in the boutique.Supervise, control, and manage all the activities for year-end, sector and rotation stock taken by product category.

Qualifications : At least 3 years proven previous retail management experience in fine jewelry or luxury environmentStrong leadership skills and positive attitude that engages staff and clientele - Excellent communication and people skillsRequired experience in managing direct reportsCollaborative approach with ability to foster a united work environment with a “can do” attitudeEntrepreneurial spirit to develop their own business and build long lasting client relationshipsStrong understanding of client service needs and priorities (internal and external)Strong attention to details with the ability to handle multiple tasks simultaneously and with precision - Intellectual curiosity and passion for learningBachelor’s degree in business-related field is a plusAdditional language skills are a plusPassionate about luxuryDigital, Social Media, and Tech savvy