Peer Support Specialist

The Job / What You'll Do :

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support their recovery. Responds to the caller by using person-first language and assertive communication. Connects with the caller's issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and / or lack of resources. The Peer Support Specialist offers support, not solutions.

Responsibilities :

• Promotes excellent customer experience with individuals and families.
• Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.
• Serves as a role model and advocates for individuals in communicating their preferences and needs.
• Helps the caller to clarify and validate the situation and / or their responses / feelings and identify effective coping strategies.
• Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
• Provides information about other community-based services where appropriate.
• Uses, and discloses individual's protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Documents all services and significant individual interactions in the electronic health record.
• Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
• Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
• Other duties as assigned

Knowledge, Skills, Abilities :

Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.

Education & Experience :

Working Conditions :

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https : / / speed.cloudflare.com /

Who We Are & What We Offer :

Solari is an award-winning nonprofit that operates a 24 / 7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.