Confirmations Representative

Confirmations Representative Pompa Program

The Confirmations Representative plays a key role in ensuring that clients who have purchased or booked with the Pompa Program successfully attend their scheduled consultations with our Health Advisors. This position bridges the gap between sales and service turning booked appointments into kept appointments through proactive communication, professionalism, and genuine care.

You'll serve as the first warm human connection after a client purchases their Cellular Damage Test or schedules an advisor session. Your job is to make sure every client feels informed, confident, and excited to attend their appointment while maintaining the highest standards of accuracy and communication inside our systems.

Primary Responsibilities

1. Appointment Confirmation & Communication

• Call, text, and email clients within 24 hours of booking to confirm consultation details (date, time, Zoom link, spouse inclusion, etc.).
• Verify that each client understands what to expect on their upcoming call and has completed all required intake steps (NTA, test registration, etc.).
• Handle basic scheduling changes, reschedules, and time zone clarifications with professionalism and empathy.
• Ensure spouse / support person attendance when applicable.

2. Client Readiness & Education

3. System Documentation

4. Collaboration & Reporting

Performance Metrics

Qualifications

Work Environment & Expectations

Why This Role Matters

The Confirmations Representative is often the last touchpoint before a life-changing consultation. Your attention, tone, and follow-through determine whether clients show up ready to transform their health or fall through the cracks. You're not just confirming calls; you're creating connection, trust, and accountability in every conversation.

OTE $60-85k