Customer Relations Representative II

Job Description

Job Description

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!Job Description

The Customer Relations Representative II serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on supporting Level I Representatives on escalations and overflow volume. They also represent Raising Cane’s through response and recovery across all social media channels and online reviews.

Your Impact and Responsibilities :

• Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
• Support Level I Representatives on high volume overflow and escalations
• Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
• Conduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentation

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

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