Director of Customer Product Experience

Director of Customer Product Experience

Fama is the innovator in online screening that makes hiring great people easy. Combining Fama's groundbreaking AI technology and ability to integrate across the HR Tech stack, the solution compliantly searches over 10,000 online public sources to help companies avoid workplace misconduct, prevent costly legal action and ultimately, make better decisions. By modernizing candidate screening and due diligence, Fama helps organizations, agencies, and investors improve the quality of hires, make the most of each investment and build successful businesses.

Headquartered in Los Angeles, CA, Fama has raised over $30M and is backed by some of the world's leading venture capitalists and institutional investors. We're FCRA, EEOC, and SOC2 compliant, and integrate with major HRIS, ATS, and background check solutions. To learn more, visit Fama.io.

Position Overview :

We are seeking an experienced and dynamic Product Leader to join our team at Fama! In this integral role, you will serve as the voice of our customers, synthesizing insights to drive product development and strategic marketing initiatives. You will collaborate closely with cross-functional teams, including marketing, growth and revenue operations, product engineering, and product design, to ensure our products meet customer needs and align with business objectives. This role not only requires exceptional communication skills to connect with diverse stakeholders but also demands a customer-centric focus, a strategic vision, and a data-driven approach.

As a key player in our organization, you will lead the development and execution of compelling go-to-market strategies, leveraging your expertise in market research to position our products effectively. You will drive priorities based on customer feedback and technical insights, while facilitating Agile practices to enhance team collaboration and transparency, including empowering teams with the necessary resources for successful implementation and monitoring product performance post-launch to guide future enhancements.

Responsibilities :

• Act as the voice of the customer, synthesizing insights from surveys, interviews, and feedback channels to inform product development and marketing strategies.
• Build and maintain strong relationships with stakeholders across Fama, serving as the central liaison for aligning priorities and ensuring consistent communication.
• Develop and deliver clear, compelling narratives to communicate product goals, challenges, and successes to both internal and external audiences.
• Collaborate with marketing and growth & revenue teams to develop and execute go-to-market strategies for product launches, ensuring that the product is introduced successfully to the market.
• Conduct in-depth market research to understand customer needs, trends, and the competitive landscape, translating findings into actionable strategies.
• Empower teams with training materials, pitch decks, and demo scripts to support marketing and sales initiatives effectively.
• Manage and maintain the product backlog as assigned, ensuring alignment with customer needs and Fama's business objectives.
• Partner with engineering, design, and QA teams to ensure the successful delivery of prioritized features, using customer feedback and technical insights to drive decisions.
• Lead Agile processes, including sprint planning, daily stand-ups, and retrospectives, to ensure transparency and alignment across teams.
• Monitor post-launch product performance, continuously integrating feedback to guide enhancements and future development, and further developing the product culture.
• Foster a culture of collaboration and innovation, encouraging teams to explore creative solutions while staying aligned with Fama's mission.
• Act as a bridge between technical teams and customer-facing functions, ensuring seamless alignment and clear communication across departments.
• Provide mentorship and guidance to team members, cultivating a high-performing, collaborative environment.
• Present product strategies, updates, and outcomes to leadership, maintaining transparency and aligning with organizational goals.

Who You Are :

Qualifications :

$140,000 - $160,000 a year

The salary range for this position is : $140,000 - $160,000 annually. Compensation for this role will depend on a variety of factors, including qualifications, specialized skills, budgetary considerations, labor market conditions and demand, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans. Exact compensation may vary based on skills, experience, and location.

People are our business. Join a team that celebrates you. Remote first - Flexible work environment. Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave. Great Financial Incentives. Competitive compensation packages, stock options, and generous 401(k) plans with a match. Employees can access Wellness Programs such as Teladoc, TalkSpace therapy, Peloton, and more for FREE. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.