CUSTOMER SERVICE REPRESENTATIVE III

Customer Service Representative III

The Solid Waste Management Department (SWM) is seeking a Customer Service Representative III who uses knowledge and problem-solving techniques to provide general information and customer assistance to internal and external customers. The responsibilities are as follows :

• Compute, authorize, and prepare documentation for adjustments to customers' accounts.
• Collects data and requests field investigations.
• Research and review bill inquiries by using computer and / or microfiche.
• Prepare written records of proceedings, as well as original correspondence to customers.
• Maintain up-to-date developments relevant to the operations.
• Other duties, as assigned.

Working conditions consist of standard procedures and tasks where basic analytic ability is required. As in the comparison of numbers and simple facts in the selecting the correct action. The position is physically comfortable most of the time with occasional periods of stooping, bending, and / or light lifting of materials of up to 10 pounds.

Minimum requirements :

Preferences :

Application procedures :

Only online applications will be accepted for this City of Houston job and must be submitted online at : www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting : http : / / agency.governnmentjobs.com / houston / default.cfm or call 832-393-6079. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

The city offers a competitive benefits program, including health coverage and a defined contribution pension plan. Benefits include :

For plan details, visit http : / / www.houstontx.gov / hr / benefits.html .