Night Auditor/Front Desk Agent Overnight

Night Auditor/Front Desk Agent Overnight

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and, most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Night Auditor/Front Desk Agent Overnight to join our Pier Sixty-Six Resort!

Reporting to the Director of the Front Office, the Night Auditor will be responsible for overseeing the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability by Pier Sixty-Six standards, AAA, and Forbes Travel Guide Standards.

Responsibilities

• Perform accurate end-of-day financial reports and balance all revenue transactions, ensuring all accounts are settled and discrepancies are resolved.
• Assist late-night guests with check-ins, check-outs, and inquiries or requests, delivering personalized and exceptional service.
• Handle all front desk responsibilities during overnight shifts, including answering calls, processing payments, and providing information on hotel amenities and services.
• Ensure safety protocols are followed during the night shift, responding swiftly to emergencies or guest concerns.
• Run nightly audit reports, verify room rates and revenue data, and prepare detailed financial summaries for management review.
• Oversee reservation systems and ensure accuracy in room assignments, rates, and guest details for the following day's operations.
• Handle late-night guest billing, review folios for accuracy, and address discrepancies or payment issues.
• Assist with preparing for the morning shift, including coordinating with housekeeping for early arrivals.
• Ensure all financial data and guest information are handled per company confidentiality policies and industry regulations.
• Provide detailed handover notes for the morning shift, highlighting any issues, guest requests, or items needing follow-up.
• Provide cross-departmental support as needed, embodying a team-oriented approach to service and operations.

Qualifications

• Familiarity with property management systems (PMS) and accounting software.
• Ability to analyze and reconcile financial reports, including balancing ledgers and processing payments.
• Knowledge of night audit procedures, including room rate verification and generating financial summaries.
• Meticulous with numbers, capable of identifying discrepancies and errors in financial records.
• Ability to conduct detailed audits while maintaining accuracy under minimal supervision.
• Strong interpersonal skills for interacting with late-night guests, handling inquiries, and resolving issues professionally.
• Ability to manage front desk operations overnight, including check-ins and check-outs, and respond to guest needs.
• Willingness to work night shifts, including weekends and holidays.
• Ability to multitask and work efficiently in a fast-paced environment during off-peak hours.
• Quick decision-making ability to address guest concerns, security issues, and emergencies during night hours.
• Capacity to troubleshoot technical issues related to accounting systems or guest services

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.