Bilingual Customer Service Representative (Fluent SpanishEnglish)AV Staffing Solutions • Ocala, Florida, USA
Bilingual Customer Service Representative (Fluent SpanishEnglish)
AV Staffing Solutions • Ocala, Florida, USA
6 days ago
Job type
- Full-time
Job descriptionTroubleshoot internet connectivity Wi-Fi and device issues Provide Level 12 support using tools such as Freshdesk Sonar CRM and other networking tools Document all interactions accurately and follow internal procedures / SLAs Escalate complex issues to senior technicians when needed FLUENT Spanish and English —able to explain complex information clearly in both languages Strong typing skills (50 WPM) and comfort working quickly on a computer Ability to multitask —navigate and update multiple systems / applications while engaging with customers 1 year of customer service experience (call center experience strongly preferred) Strong customer service skills—patient empathetic calm and professional Willingness to work overnights weekends and rotating schedules in a 24 / 7 environment Reliable wired internet connection and a quiet distraction-free workspace Updated desktop or laptop computer Prefer location within 50 miles of Ocala FL $14$17 / hour depending on experience Overtime pay available Paid training Fully remote once trained (must still be within the local radius) Professional development and potential for full-time conversion based on performance Two 15-minute breaks and one 30-minute break per shift Flexibility to cover other shifts when needed is a plus Work from home
Were partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish / English speakers who are calm under pressure great with people and comfortable helping customers with basic technical issues.
If you love solving problems enjoy helping others and want a remote role with growth potential this could be a great fit.
What Youll Do
Customer Service (Top Priority)
- Deliver outstanding professional service on every call and chat
- Greet customers warmly verify their identity and actively listen
- Show empathy and patience with frustrated or upset customers
- Explain solutions clearly in both Spanish and English
- Set clear expectations and confirm the customers issue is resolved
Technical Support
What You Bring
Pay
Schedule
This is a 24 / 7 operation including weekends.
Work Saturday & Sunday 3 weekdays
Shifts times : 9am6pm 10am7pm 2pm11pm or 3pm12am
Ready to apply
If youre a bilingual Spanish / English customer service professional who enjoys helping people and solving tech issues we want to hear from you.
Apply now to join a customer-focused remote-friendly team!
Benefits :
Work Location : Remote
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
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Bilingual Customer Service Representative • Ocala, Florida, USA
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