Applications Support Specialist

Job Description Summary :

UCAR's Enterprise Software & Applications (ESA) team is a collaborative and vital team at the heart of UCAR's operational success. ESA team members ensure our scientists, engineers, and administrative and executive staff have the functional tools they need to support groundbreaking earth system research.

This position is the first level of the applications support job family. The Applications Support Specialist interacts with a wide array of stakeholders via phone, email, service desk applications, and in-person interactions to support the effective use of Operations business applications and services. The Applications Support Specialist responds directly to provide technical assistance, fulfill routine support requests, and resolve routine (Tier 1) issues. The position also contributes to the development of application documentation, training resources, and knowledge bases.

Application support covers extensive procedures across multiple dimensions, including incident, request, and problem management, and recommending changes or new configurations to assist staff in achieving organizational goals. The Applications Support Specialist works closely with members of cross-functional teams to research, understand, and remediate reported stakeholder issues in a timely and professional manner by troubleshooting problems, interpreting policies, and providing technical assistance.

This position requires the ability to maintain effective working relationships to deliver a high level of customer service for all levels of staff.

Position Details : Visa Sponsored Job :

No

Relocation Assistance Eligible :

No

Job Location : Boulder, Colorado

Position Type & Term :

Full time, Regular

Compensation Range :

Salary Range $57,723 - $72,153

• Final salary and rates are based on education, experience, skills relevant to the role.

Application Notes

Application Deadline :

This position will be posted until 11 : 59 pm MT on Sunday, December 14, 2025.

Required application materials : (preferably in PDF Format)

Background Checks : Conducted for candidates selected for hire. Learn more .

Work Location : Regardless of flexible work arrangements, UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories.

What You Will Do

Here is a brief summary of what one would expect to be generally responsible for in this role.

Application Support

Documentation and Training

Assists the IT Change Management Lead and IT Cloud Solutions Analysts in :

Proactive Analysis & Improvement

Assists the IT Cloud Solutions Analysts in :

Decision Making & Problem Solving

Who We'd Love To Join Our Team

Successful candidates will ensure their application materials speak to the following criteria :

Education and Experience (Required) :

Knowledge, Skills, and Abilities :

Technical Skills

Professional Abilities

Customer Service & Communication

Desired Skills or Experience

Benefits Overview

UCAR affirms its commitment to employees through competitive benefits . In addition to medical, dental, vision, retirement, and life insurance, UCAR offers a variety of programs focused on work-life balance and professional, and personal development. These include :

Tuition Assistance, time off allowance to attend classes, and other professional development opportunities.

UCAR contributes 10% of your eligible pay into your retirement account; 100% fully vested on day one.

Starting minimum accrual of 20 days of personal time off each year (prorated for less than full-time positions).

10 paid holidays.

12 weeks of paid parental leave.

Short-term medical leave paid at 100% of your regular salary.

EcoPass for local Colorado residents to use the Denver and Boulder-area transit system at no cost.

Commitment to Job Application Fairness

Applicants are not required to provide age or age-related information and may redact information related to age, date of birth, or dates of attendance at or graduation from an educational institution from any submissions during the initial application process.

Some Final Considerations

At NSF NCAR| UCAR | UCP , you will work alongside a dedicated team of professionals conducting critical research and community outreach to solve complex Earth system science problems including climate change, air pollution, extreme weather, floods, drought, wildfires, and space weather, all with the goal of improving human life and reducing economic loss. Each of us, from scientists to the professionals who support their work, serves the public and a collaborative community of scientists in our mission to understand the complex processes that make up the Earth system, from the ocean floor to the Sun's core.

Flexible Work

At UCAR, we are committed to supporting our mission by giving staff the flexibility to find the schedule and location that works best to maintain their own work-life circumstances and reach their full potential as professionals. Many positions within our organization are eligible for fully on-site, hybrid (three days per week) and / or flexible work hours.

Equal Opportunity Employer

UCAR is committed to providing equal opportunity for all employees and applicants for employment and does not discriminate on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy.Whatever your intersection of identities, you are welcome at UCAR.

Export Control

All positions are required to comply with U.S. export compliance regulations and work location requirements regarding access to facilities and research systems.

Work Location

UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories.

AI Software

ChatGPT and similar AI software are powerful tools that are changing theway society receives, processes, and leverages information promptly. While we acknowledge its benefits and do not restrict leveraging it with job applications, we highly encourage a majority of the applicant material to be original work.