CUSTOMER SUCCESS TEAM LEAD
Job Description
Job Description
CUSTOMER SUPPORT TEAM LEAD
Company Overview : Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base.
No other monitoring and live surveillance company deters crime in as little as 18 seconds. That’s faster than the speed of crime.
We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company.
It’s not just our surveillance that’s fast, our US based customer support team is available 24 / 7 to assist our customers.
Job Overview : The Customer Support Team Lead will be responsible for assisting with the day-to-day operations of the contact center and managing the Customer Support Representatives.
Will be responsible for handling comments and complaints regarding Pro-Vigil products and services. Will assist customers, via telephone or email, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers.
Main Responsibilities :
Assists with the day-to-day operations
Manages inbound call / ticket queues and trending in-game issues
Monitors and ensures team’s daily adherence to defined service level expectations, tracks trends, generate daily reports and make recommendations
Reports issues and challenges to managers
Addresses the immediate issues of employees
Manages daily workload
Performs other duties as assigned.
Job Requirements / Preferences :
HS Diploma / GED required
1 year of customer service / support leadership experience preferred
Previous call center, banking or retail experience preferred
Basic computer skills
Great communication and interpersonal skills
Great customer service skills such as de-escalating customers and proper email response etiquette preferred
Ability to multitask and be detailed oriented
Exhibits the ability to prioritize tasks and complete them
Stable work history
Ability to successfully pass background check and drug screen is required
Customer Success Team Lead
We are looking for a CUSTOMER SUCCESS TEAM LEAD in. As a CUSTOMER SUCCESS TEAM LEAD for Pro vigil you will be in charge of..
Customer Success Manager
The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product.. Requirements This Role Full Circle Insights is looking for Customer Success Managers with a focus on..
Customer Success Manager
Join our team as the 'Lead Jedi'. where you qualify and nurture leads into a thriving flooring business.. Team Collaboration. Work closely with internal sales team and customer success team to share insights..
Customer Success Manager
And persuading customers to purchase products. You will lead and guide a team of sales representatives.. Researching previous successful campaigns to analyze their effectiveness and identify areas for..
Customer Success Director
Articulate is looking for an Enterprise Customer Success Manager to join our amazing team! Our.. Own the renewal process for your accounts, navigating complex commercial terms and leading to on time..
Enterprise Customer Success Manager
About the Team The SS&C Intralinks Alternative Investments business supports Private Capital and Hedge.. As a member of the SS&C Intralinks customer success organization you may work with other business lines..