Customer Service Agent, Benefits - Lakeland
Florida StaffingLakeland, FL, US2 days ago
Job type
- Full-time
Job descriptionSupportive Team Environment : Join a team that values collaboration and real-time support. Our CSSs provide oversight, answer questions, and support new CSAs. Career Growth Opportunities : We offer training programs, mentorship, and pathways for promotion to help you advance in your career. Comprehensive Benefits : Enjoy competitive pay, health insurance, a company-funded retirement plan that gives you shares of Publix stock, a 401(k) retirement savings plan, a stock purchase plan, paid time off, and other perks. Knowledge and Skills : The role requires substantial knowledge of our benefits plans and programs and the ability to use multiple systems simultaneously. We provide comprehensive training to help you succeed. Customer Interactions : You may interact with customers who are navigating stressful situations, which can be challenging but also rewarding. We offer training in communication and de-escalation strategies and stress management resources. Team Support : We are confident our training and support systems will allow you to approach every situation with confidence and care. High school diploma or equivalent. Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking / financial or HR support) Excellent verbal and written communication skills. Analytical reasoning and problem-solving skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong problem-solving, customer focus and conflict resolution skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong attention to detail and organizational skills. Associate or bachelor's degree in a related field. Bilingual or multilingual abilities. Two years' experience in a high-volume call center environment. Familiarity with benefits-specific regulations and compliance standards. Strong analytical skills and ability to interpret information. Free lunch : Onsite cafeteria featuring daily selection of hot meals, soup, sandwich and salad bar. Perks including free flu shots, mental health and financial counseling, paid time off (PTO), tuition reimbursement, short-term disability, group life insurance, PROFIT Plan contributions, 401(k) with company matching, and the ability to purchase Publix Stock after one full year of service. Make an Impact : Your work will make a difference in the lives of our associates, providing them with the support they need with their benefits. Positive Work Environment : We foster a positive and inclusive work environment where your contributions are valued and appreciated.
Customer Service Agent, Benefits - Lakeland
Are you passionate about helping others and looking for a rewarding career in customer service? Publix Super Markets Inc is seeking dedicated and experienced individuals to join our Benefits Customer Service Team. As a Customer Service Agent (CSA), you will be the first point of contact for individuals seeking support and guidance with their benefit-related inquiries, ensuring that every interaction is handled professionally and with care. Your role is vital in shaping the customer's experience and maintaining high levels of satisfaction.
What You'll Do :
- Assist Customers : Take customer calls and provide assistance with their questions and concerns regarding stock, retirement, and group benefits in a fast-paced high-volume environment.
- Problem-Solving : Listen to customers, determine the appropriate response or solution, and take necessary action to assist with their needs.
- Collaborate : Work closely with Customer Service Specialists (CSSs) and other team members to ensure seamless customer experience.
- Learn and Grow : Clear career paths are available for advancement within customer service for those who are passionate about delivering premier service, have a high degree of empathy, and strong problem-solving abilities.
What We Offer :
Challenges and Opportunities :
Required Qualifications :
Preferred Qualifications :
Potential Annual Base Pay : $38,168 - $52,728
Zip Code : 33811-3311
Work Environment : Onsite
Benefits Information :
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Customer Service Agent • Lakeland, FL, US
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