Accounts Receivable Analyst

Overview

Accounts Receivable Analyst role at TD SYNNEX North America . This entry-level role offers opportunities for career growth within our A / R department and beyond. You'll join TD SYNNEX's Accounts Receivable team and work with a diverse portfolio of SMB, MSP, Spark, and Sony accounts. You'll collaborate with customers and internal teams to ensure timely payment processing, resolve account issues, and maintain positive relationships.

What You'll Do

• Conduct account reconciliations to ensure accuracy, including complex reconciliations when needed.
• Review flagged orders for past-due accounts, determine whether to release or hold orders, and communicate with customers to resolve payment issues before releasing orders.
• Investigate and apply payments received without remittance instructions, clarify partial payments, and ensure accurate application.
• Manage dunning process — respond to automated overdue notices sent twice monthly, follow up with customers, and address inquiries to prevent repeat issues.
• Initiate customer communication via email, phone, or chat to address payment details based on aging and review code categories.
• Identify and resolve payment-related obstacles such as incorrect shipments, pricing errors, or missing documentation before they age.
• Collaborate internally with sales, customer service, and other teams to resolve account issues, especially related to cloud, licensing, and subscriptions.
• Access and organize data from existing Power BI or RDS reports; present account information in Excel for customer review.
• Notice potential concerns on accounts and promptly report them to management.
• Offer insight into operational matters and contribute to proactive problem-solving to prevent losses.

What We're Looking For

Skills

Working Conditions

What's In It For You?

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company

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