Analyst II

A company is looking for an Analyst II to develop fundamental theories and provide high-quality service resolutions.

Key Responsibilities

Work with multiple departments to provide viable resolutions efficiently

Resolve executive-level customer complaints and act as an advocate for customers

Identify root cause issues and drive change management efforts

Required Qualifications

A bachelor's degree preferred or equivalent experience

5+ years' experience in contact center operational support or a similar role

Ability to work independently in a fast-paced environment

Willingness to work various shifts, including evenings and holidays

Strong knowledge of Microsoft Office products