Hotel Front Desk Manager

Job Description

Job Description

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Benefits :

401(k)

Insurance

Flexible hours

Vacation time

Compensation :

$20 - $22 based on experience

Responsibilities :

• Gather financial information and generate occupancy reports for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Lead operations at the front desk and make sure guests have an exceptional stay
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints

Qualifications :

• Must possess a high school diploma or equivalent certification (GED)
• 1 year of previous experience working in the hospitality industry
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Showcase exceptional multitasking, communication, and management skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired

About Company

Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.