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Regional Director of Operations

Regional Director of Operations

Southern Orthodontic PartnersAtlanta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Role : Regional Director of Operations

Job Type : Full-time, Exempt

Reports To : Vice President of Operations

Location : GA, NC, SC

Description :

The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region.

We are looking for people who are :

  • Flexible
  • Committed
  • Improvement focused
  • Team focused
  • Fun
  • Curious
  • Relationship focused
  • Listeners who relate with people
  • Self-Starters
  • Eager to learn new skills

Essential Job Functions :

  • Knowledge of the Orthodontic Industry and practice dynamics
  • Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans
  • Participates in the budget preparation process and implement practice improvements
  • Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region
  • Applies data centric approach using KPI’s to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practice
  • Serves as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area
  • Develop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner Doctors
  • Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics
  • Willingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback
  • Ensures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and procedures
  • Possess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship
  • Serves as a cultural leader of excellence in region; monitors and manages team morale
  • Consults with Human Resources as necessary in employee relations and team member engagement matters
  • Cross-functional team approach with operations, human resources, finance, and business intelligence
  • Gathers, analyzes, and presents data with useful metrics to leadership team
  • Strong management skills with ability to mentor, coach, and lead team members without direct reporting relationship
  • Helps support office refresh and redesign for improved experiences and workflows
  • Performs other duties as assigned.
  • Please note : this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.
  • Essential Job Skills :

  • Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organization
  • Effective written, verbal, and electronic communication that is professional in both content and delivery
  • Ability to gain trust and respect of the doctors, teams, and peers
  • Excellent organizational and multi-tasking skills
  • Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise
  • Establishes and maintains strong working relationships with various stakeholder groups
  • Ability to maintain confidentiality
  • Computer proficiency in Outlook, Word, Excel, and PowerPoint
  • Practices shared accountability with other functional areas of the business
  • Agility by adapting as needed in role to changing priorities
  • Strong financial aptitude with ability and interest in taking full ownership over the Region’s P&L
  • Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor
  • Requirements :

    Minimum Requirements :

  • Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience)
  • 5+ years of people management experience (giving / receiving feedback, managing team results, setting objectives, motivating, and coaching)
  • 7 years relevant work experience
  • Flexible schedule
  • Valid driver’s license
  • Preferred Requirements :

  • 3-5 years of experience in dental industry, preferably orthodontics
  • Familiarity with orthodontic practice management systems
  • Benefits :

  • Competitive benefits package including PTO, health / vision / dental insurance, and company paid STD / LTD
  • Robust 401k plan, including a company match up to 4%
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