Restaurant Service Manager

We are seeking an experienced Service Manager to oversee front-of-house operations at our high-energy, contemporary East Asian restaurant in New York City. The ideal candidate will ensure exceptional guest experiences, lead a high-performing team, and uphold the highest operational standards.

About the Company : Our restaurant offers contemporary East Asian cuisine inspired by food traditions from Thailand, Malaysia, Australia, and beyond. We operate with a young, diverse, and high-energy team committed to delivering an exceptional dining experience in a respectful, safe, and fun environment.

About the Role : The Service Manager will drive world-class restaurant operations and maintain best-in-category service standards. Key responsibilities include :

• Drive world-class restaurant operations and maintain best-in-category service standards
• Grow, train, and develop a high-performance FOH team
• Identify sustainable growth opportunities for the business
• Champion team culture and exceptional guest experience
• Open and close the restaurant, manage cash and tip-pool reconciliations, and complete daily reporting
• Delegate FOH opening and closing checklists and daily staff positions
• Ensure staffing levels are accurate and sustainable
• Maintain venue ambience and presentation in line with conceptual vision
• Ensure compliance with all operational and safety standards (DOH, SLA, workplace hazards)
• Manage performance issues and resolve disputes among staff
• Collaborate with leadership team across all operations
• Promote health, safety, and welfare of all employees, and manage occupational injury / illness processes

Qualifications :

Contact Information :

Hiring Manager

Ben Smith

(804) 806-4017

J-18808-Ljbffr