Universal Banker IICentury Bank • Santa Fe, NM, United States

Universal Banker II

Century Bank • Santa Fe, NM, United States

1 day ago

Job type

Full-time

Job description

Reports to : Assistant Branch Manager

Department : Retail

NON-EXEMPT / Exempt : NON-EXEMPT

Summary

The Universal Banker II (UBII) is responsible for providing exceptional customer service while handling teller transactions, opening new accounts, maintenance and servicing of existing accounts, assisting clients with Online Banking services using a variety of devices, processing consumer loan applications, Wire Transfers, Notary Services, IRA Transactions, and referrals to other services such as commercial lending, Private Banking and Treasury Management services. The UBII will work with operations and the Branch sales team to achieve branch goals in the areas of deposit growth, market growth and fee income while controlling losses and expenses. The UBII will be responsible for maintaining essential controls and safeguards. The UBII will also take on other duties as assigned.

Essential Functions

Primary responsibilities include :

Providing Exceptional Service

Accurately process transactions and new account openings in a timely and professional manner
Constantly look for ways to improve processes that will improve the customer's experience and communicate those ideas to Branch Management

Generating Business / Deepening Customer Relationships

Meets or exceeds established referral and sales goals for both business and consumer clients

Assists in branch call efforts by reviewing, updating and calling prospect lists regularly

Partner introductions to Commercial Lending, Private Banking and Treasury Management

Performance Management

Maintain current knowledge of all Federal and State laws and regulations, along with the Bank's policies and procedures (complete all BAI training)

Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing and daily balancing)

Process and validate accuracy of coin and currency amounts related to incoming and outgoing cash shipments

Responsible for monitoring and maintaining cash recycler

Processes assigned reports and / or job duties in an accurate and timely manner

Responsible for maintaining current and accurate records of referral and sales tracking

All Aspects of the Account Opening Process

Maintains current knowledge of the Bank's new account opening procedures

Maintains current bank products and service knowledge (including rates APY)

Complies with all bank policies and procedures including but not limited to :

Customer Identification Program (CIP) and Know Your Customer (KYC)

Transaction Approval Limits and procedures

REG CC policy

REG D policy

Truth in Savings Policy

GLBA / REG P - information security and privacy policy

All Aspects of the Loan Process

Maintains current knowledge of the Bank's loan procedures

Maintains current bank products and service knowledge (including rates APR)

Complete applications for consumer loans

Complies with all bank policies and procedures including but not limited to :

Customer Identification Program (CIP) and Know Your Customer (KYC)

Fair Lending policy

REG B policy

REG Z policy

GLBA / REG P - information security and privacy policy

FCRA & FACT Act - credit reports, fraud and military alerts and confidential customer information

Maintenance and Servicing of Existing Accounts

Performs customer service requests on existing accounts timely and accurately

Can assess and address customer complaints (knowledge of Consumer complaint procedure)

Reviews and recommends additional products and services based on customer profile assessment

Wires

Compliance with Regulations and Bank Security Program Requirements

Demonstrates a working knowledge of all banking regulations and completes compliance and security training assignments (BAI) in a timely manner.

Balances client service and risk management

Complies with all bank policies and procedures including but not limited to :

Currency Transaction Report (CTR)

Community Reinvestment Act (CRA)

Unfair, Deceptive or Abusive Acts or Practices (UDAAP)

REG D Policy

FCRA & FACT Act - credit reports, fraud and military alerts and confidential customer information

Knowledge, Skills, and Abilities Required

High School Diploma or Equivalent

Excellent interpersonal skills

Excellent communication skills - ability to communicate effectively in person, by phone or in writing

Demonstrates accuracy and attention to detail - cash handling and data entry

Comfortable with technology - a variety of software and hardware systems including smart phones, tablets, and laptops

Creative problem solver

Superior time management skills

Self-motivated and flexible

Ability to listen and assess

Regulatory Compliance

As a bank employee, you are responsible for following established policies and procedures related to bank regulations including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, and the USA Patriot Act. This includes attending required training, reporting all suspicious activity to the BSA Compliance Officer, and following policy / procedure as it pertains to your job responsibilities. Failure to follow established policies and procedures will result in disciplinary action that may include termination.

This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by the supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Century Bank is an Equal Employment Opportunity / Affirmative Action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Create a job alert for this search

Universal Banker • Santa Fe, NM, United States