Junior Systems Analyst
Responsibilities
- Provide end-user desktop support via remote support tools
- Troubleshoot applications and analyze application logs
- Strong communication skills are required with the ability to prioritize multiple tasks
- Track and generate reports on a monthly basis for outstanding issues
- Communicate with users, vendors and IT in a professional manner
- Able to work both independently and effectively
Qualifications :
- 3-5 years of professional experience supporting custom applications.
- Must have a basic understanding of SQL
- Understand of Agile and Waterfall methodologies
- Experience troubleshooting applications, databases query tools, application log analysis, and ticket triage.
- Experience doing tier2 or tier3 support.
- O365 experience, Microsoft based products and Active Directory
Desired Skills :
- Jira and Azure DevOps
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