SERVICE DISPATCHER

Service Dispatcher

This position will assist to ensure adequate, safe, and reliable service to the Cooperative's members. The incumbent will take incoming customer calls and dispatch service orders during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across 13 states.

Essential Duties :

• Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment. Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff.
• Coordinate notification of emergency response to situations, which may include power outages, fires, property damage, criminal incidents, emergency medical incidents, etc.
• Provide customer service support to all customers of SRS, both Cooperative and member systems wide. This includes dispatching work crews and service personnel for member cooperatives involving the use of radio or telephone to transmit information and reports on work progress.
• Dispatch outage events to assist line personnel & monitor outage events.
• Monitor & upload information into Dispatch application.
• Analyzes internal processes as appropriate and recommends procedural changes to improve operations.
• Assist with special projects as assigned.
• Support and stay informed with guidelines, policies, and procedures of all member Cooperatives to answer member inquiries.
• Perform other duties as assigned.

Minimum Qualifications :

Physical and Environmental Demands :

Key Skills :

Starting Wage : $22 per hour or higher, based on experience.