Talent.com
Travel Counselor - Amadeus
Travel Counselor - AmadeusAxelon Services Corporation • Jersey City, NJ, US
Travel Counselor - Amadeus

Travel Counselor - Amadeus

Axelon Services Corporation • Jersey City, NJ, US
1 day ago
Job type
  • Temporary
Job description

Job Title :  Travel Counselor - Amadeus

Duration : 6 Months Contract (strong possibility of extension or conversion to FTE)

Remote

  • Open to any time zone in US
  • Looking to predominantly fill evening & weekend shifts.

Notes from Manager :

  • 5 contingent workers using GDS system, Amadeus native level.
  • Seeking 3 years of international, corporate travel experience.
  • Looking to predominantly fill evening & weekend shifts. Please list your candidate's availability on the top of the resume.
  • Open to any time zone in US. Please put on resume.
  • 100% remote, no travel required.
  • Must have a quiet, dedicated space to work. These accounts are phone, email and Chat.
  • Must have hardwire for internet, wifi is not acceptable.
  • Contracts will be for 6 months with a strong possibility of extension or conversion to FTE.

    • Description :

  • As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at

    • What you'll do :

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional service
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use GDS system Amadeus. High level, refresher training provided.
  • Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

    • We look forward to sharing more detailed job functions and key performance indicators during the interview process.

    Requirements :

    What we are looking for :

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise Amadeus
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback
  • Our Traveler Care team is a 24 / 7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
    • Create a job alert for this search

    Counselor • Jersey City, NJ, US