Technical writer Job at TaskUs in Austin

Technical Writer at TaskUs

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Job description details and application information provided below.

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. We offer a cloud-based infrastructure and operate in multiple sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has a People First culture with approximately 45,000 employees globally and presence in twenty-three locations across twelve countries.

What We Offer

Competitive salaries and comprehensive benefits. Internal mobility and professional growth across departments such as Total Rewards, Wellness, HR, and Diversity. An inclusive environment and positive community impact.

Responsibilities

• Prepare instruction manuals, journal articles, learning content, and other documents to communicate complex technical information clearly.
• Develop, gather, and disseminate technical information for customers, instructional designers, and process / workflow designers.
• Determine the needs of end users of technical documentation.
• Study product samples and talk with product designers and developers.
• Work with technical staff to make products easier to use and reduce the need for instructions.
• Organize and write supporting documents for products.
• Use photographs, drawings, diagrams, animation, and charts to increase user understanding.
• Select appropriate medium for the message or audience (manuals, online videos, etc.).
• Standardize content across platforms and media.
• Gather usability feedback from customers, designers, and manufacturers.
• Revise documents as new issues arise.

You will create operating guidelines, knowledge bases, customer support content, and frequently asked questions pages to help staff and users within the company or industry.

You will collaborate with hardware engineers, SMEs, product experts, and Support operations to manage information flow during development and testing. You must understand complex information and communicate it to people with diverse backgrounds. You will conduct research through observation, library and internet resources, and discussions with technical specialists.

Must Haves

Nice to Haves

Company Policies

How We Partner To Protect You : TaskUs will neither solicit money from you during the application process nor require payment to proceed. Communicate with authorized TaskUs recruiters.

DEI : TaskUs values diversity and inclusion and provides equal access to opportunities. If you need reasonable accommodations during the hiring process, please let us know.

EEO : TaskUs is an equal opportunity employer and supports diversity and inclusion in the workplace.

We invite you to explore all TaskUs career opportunities and apply through the provided URL : https : / / www.taskus.com / careers /

Job Details

Posted in Austin, TX area. Referrals can increase your interviewing chances. Get notified about new Technical Writer jobs in Austin, TX.

Other related roles : Technical Author (multiple roles and seniority levels)

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