Integration Support Specialist

Job Title

Technical Account Manager

Overview

PCM Integrations is a fast?growing, innovative division focused on revolutionizing how businesses access and automate direct mail. We partner with CRMs, marketing platforms, agencies, and tech providers to integrate direct mail into their existing systems through API connections, custom branded storefronts, native CRM applications, and other seamless automation tools.

As a Technical Account Manager, youll serve as the bridge between our PCM Integrations clients, the development team, and the sales organization. Your role ensures a seamless technical experience for our partners and usersfrom onboarding through ongoing supportacross all PCM Integrations solutions, including our Direct Mail API, Salesforce app, HighLevel app, and more.

Responsibilities

• Guide new API clients through setup, authentication, testing, and production launch.
• Support clients in connecting and utilizing our Salesforce and HighLevel apps as needed.
• Coordinate with developers to troubleshoot or upgrade integration issues.
• Serve as the go?to technical resource for Integration sales and customer support teams.
• Provide quick, accurate explanations of technical features, processes, and limitations.
• Assist with demos or internal training on product functionality.
• Learn and maintain deep knowledge of PCM Integrations tech stack (API, storefront, apps, and automations).
• Translate technical concepts into clear communication for non?technical audiences.
• Document and communicate recurring client feedback or product improvement needs.
• Reproduce client issues for the development team and verify bug fixes.

Work Hours

Full?time, in?office. Monday?Friday, 9?a.m.6?p.m. EST with a one?hour lunch break.

Compensation

Based on experience; ranges 6070?k / year .

Requirements

Success Indicators

Benefits

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