Director of Customer Success

Director of Client Success

Type : Full-time, On-site / Hybrid

About XpertDox

XpertDox is a fast-paced startup leveraging AI to automate medical coding. We value integrity in every interaction and strive to be as transparent with clients as possible.

What You’ll Do

• Attend all client meetings and take diligent, actionable notes.
• Understand client problems, create tickets, and assign them to internal teams.
• Gauge client sentiment and surface key insights to leadership.
• Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients.
• Oversee client onboarding, renewals, and overall satisfaction.
• Lead QBRs and advocate for client needs with Product and Operations.
• Develop repeatable processes and KPIs that elevate client success outcomes.

Reporting Structure

Location & Travel

Start Timeline

Compensation

Benefits

Qualifications & Skills