Customer Service Representative II (CWT)

Customer Service - Order Processing

Performs various customer support and order processing duties;

• Process customer orders : accurately enter order details into ERP system and ensure timely processing
• Verify product availability : check inventory levels / lead times and coordinate with production teams
• Handle order modification : manage any changes to orders, including modifications, cancellations returns
• Collaborate with cross-functional departments : works closely with customer service, sales, production, engineering, and shipping departments to ensure seamless order fulfillment
• Maintains records : keep accurate records of all orders and transactions
• Able to recognize the different product lines on a PO or email inquiry to prevent order errors.
• Performs sales order entry into company ERP system, including utilizing the product record program to issue serial numbers.
• Generates and prepares work orders for distribution to production.
• Provides internal post-order support on questions from the factory.
• Ensures continuous and timely movement of work orders to production areas.
• Ensures SOP's are up to date and changed as needed.
• Maintains quality and KPIs

Customer Service - Support

Receive and make calls direct from customers through call center log in.

Other Responsibilities and Functions

Education and Experience :

Skills and Competencies :

Work Environment

Physical Demands :