Supplier Success Professional (Customer Support) - Bilingual French / English

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

This position requires fluency in French and English.

After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Houston office (Tues-Thur in office, Mon / Fri work from home). This position is projected to start on October 27th, 2025.

Pay rate : $16.50 / hour USD

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide professional support to all Avetta customers
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta's culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS :