Frontline Support Engineer I

Insight Global is looking to a hire a Field Support Engineer for one of the leading cancer institutes in the country. The Frontline Support Engineer will serve the organization and its patients by providing direct technical assistance to faculty and research staff. The position is part of a specialized group of support engineers closely engaged with the research departments, bringing practical computer expertise in support of cutting edge bio-medical research. The successful candidate will provide hands-on support to end users and will help administer and integrate the organization's desktop computers in a multi-platform, multi-protocol and multi-operating system environment. The responsibilities will include active monitoring and fast response to help desk requests such as to ensure high system availability to all users with minimal interruptions. The role requires a strong technical background with hands-on experience and proficiency in modern desktop operating systems and configuration management technologies, experience supporting scientific users and demonstrated ability to work collaboratively in a research focused multidisciplinary environment.

Requirements :

• At least 2+ years experience in user facing technical support role in research lab, clinical lab or pharma industry
• Bachelor’s degree in software engineering or related field, or equivalent industry experience
• Extensive knowledge of MacOS, Windows, iOS operating systems and equipment
• Hands on experience using Linux and HTML

Compensation

$33 / hr to $39 / hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.