Gaming Surveillance Operator - Mandalay Bay

Gaming Surveillance Operator

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Join the Mandalay Bay team as a Full-Time Gaming Surveillance Operator and help ensure a fair, safe, and secure environment for our guests and team members. In this role, you'll monitor casino activity, support internal teams, and uphold company policies and gaming regulations to help deliver exceptional service and integrity across the property.

The starting rate is $24.00. The day-to-day responsibilities include :

• Operate various closed-circuit television (CCTV) technology and digital Video Management System (VMS) equipment to monitor and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctions
• Proactively monitor all applicable casino areas and personnel including, but not limited to, Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability with policies & procedures, identify suspicious activity, and deter fraud & theft both internally and externally
• Proactively observe and review video then complete required written reports regarding specific incidents including but not limited to guest complaints, lost / missing property, procedure errors, risk management issues, player evaluations, theft, and variances
• Maintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. Actively participate in and complete assigned company and department training
• Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
• Cooperate with the local Gaming Authority and coordinate with and / or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
• Collaborate with leadership and various partner departments to maximize guest experience

The ideal candidate :

The perks and benefits include :