BDC Service Agent

Position Title : BDC Service Agent

Job Code : BSV

Department : BDC

Department # : 0003

Reports To :

BDC Manager / Director

FLSA Status : Non-Exempt

24 Auto Group is in search of a talented BDC Service Agent in East Providence for our busy call center.

$60,000 to $85,000 a year

Position Summary :

The BDC Service Agent is responsible for handling potential service opportunities. This position is an extension of the service advisor and service coordinator roles in handling inbound phone calls, emails, text messages, chats, and social media chat conversations. The intension is to help the Service Department provide high quality lead handling services and greatly improve the overall service volume and experience we provide to our clients in a manner that is in line with Route 24 Auto Group's core philosophies, principles, and values.

The BDC Service Associate will be held accountable to :

• Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
• Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
• Set a professional standard that always reflects favorably on PAG.
• Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management.
• Conduct yourself professionally while in the workplace
• Treat each customer and co-worker with kindness and respect
• Other tasks as assigned

Principal Duties And Responsibilities :

Qualifications :

What We Offer

Certificates / Licenses : Valid driver's license with acceptable driving record

Physical Demands :

Occasional carrying of small objects)

Supervisor : BDC Manager / Director

Positions Supervised : None