Contact Center Representative

Customer Service Representative - Automotive Support Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our dynamic team where every call is an opportunity to make a difference!

• What You'll Do :
• Coordinate airbag recall appointments and provide accurate dealership details.
• Handle 30-40 calls per shift, assisting customers with recalls, warranties, and radio code inquiries.
• Document customer concerns thoroughly to create detailed and actionable cases.
• Resolve or escalate cases by offering clear, helpful information and support.
• Collaborate with teammates to share feedback and grow professionally.
• Manage settlement-related calls with empathy and professionalism.
• Support claims processing by providing complete and accurate information.
• Navigate call center software to manage customer interactions and data efficiently.
• Meet performance goals in call handling, customer satisfaction, and resolution metrics.
• Use multiple systems and screens to assist customers with speed and precision.
• Schedule :
• Must be available Monday-Friday between 6 : 00 AM and 5 : 00 PM (various shifts)
• Top Skills :
• Call center experience
• Customer service excellence
• Strong computer navigation
• De-escalation techniques
• Tech-savvy and adaptable
• Additional Qualifications :
• Strong decision-making skills and ability to work independently.
• Comfortable working both autonomously and as part of a team.
• Pay and Benefits

The pay range for this position is $20.00 - $20.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

This is a fully onsite position in Chino,CA.

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.