Chief Marketing Officer
ACS Air Conditioning Specialist IncWinston-Salem, NC, United States1 day ago
Job type
- Full-time
Job descriptionCreate local market entry / growth playbooks (geo expansion, offer strategy, seasonality planning, weather-driven campaigns). Full-funnel demand & channels Stand up review-generation and reputation programs; improve star ratings and response SLAs across locations. Ensure conversion excellence : landing pages, CRO, scheduling CTAs, offer testing, and A / B experimentation. Local marketing operations Partner with Ops / Call Center to raise lead-to-booked and booked-to-completed rates (scripting, routing, after-hours coverage). Data, tech, and attribution Define KPIs and cadence : daily / weekly scorecards by market, channel, and offer; act on insights fast. Brand & communications Lead content / editorial calendar (seasonal education, financing offers, maintenance plans). People & partners Compliance & risk 7+ years in senior marketing leadership; 5+ years owning acquisition for multi-location residential services (HVAC / Plumbing preferred). Proven track record hitting revenue and CAC / LTV targets across paid search / LSA, local SEO / GBP, social, email / SMS, and direct mail. Strong command of GA4 / GTM, attribution, call tracking (e.g., CallRail / Invoca / WhatConverts), and CRM / ServiceTitan (strongly preferred). Team builder with agency / vendor management experience and disciplined budget ownership. Analytical, experiment-driven operator with excellent communication and change-management skills. Working knowledge of TCPA, CAN-SPAM, and platform ad policies.
Chief Marketing Officer
About the role
Own demand generation and brand growth across multi-location HVAC and Plumbing businesses. Youll lead a high-performing team, scale local market playbooks, and build a data-driven engine that turns marketing dollars into booked jobs and profitable revenuewhile managing to a budget.
Key responsibilities
- Strategy & P&L impact
Build the annual / quarterly marketing plan tied to revenue, bookings, and CAC / LTV goals; allocate budget by market and channel.
Scale paid media (Google Ads, Local Services Ads , Meta), organic (SEO, Google Business Profiles , content), email / SMS, and field marketing (home shows, sponsorships, fleet / yard signage, D2D / direct mail).
Standardize location pages, NAP consistency, listings, service-area structure, and geo-targeted campaigns.
Own the marketing data stack (GA4 / GTM, dashboards, call tracking, CRM / ServiceTitan) and multi-touch attribution for calls, forms, chats, and LSAs.
Evolve brand architecture and guidelines; ensure consistent creative across trucks, uniforms, site, and ads.
Recruit, coach, and performance-manage a hybrid team; select and oversee agencies / vendors with clear SLAs and ROAS targets.
Ensure TCPA / CAN-SPAM / SMS compliance, privacy standards, and platform policies across all programs.
Requirements
PI402bb81c242d-31181-38744285
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Chief Marketing Officer • Winston-Salem, NC, United States
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